While we try to keep our online catalog up-to-date, occasionally an item you order may be out of stock or discontinued. If available, we put the out-of-stock item on backorder, and we will place the rest of your order. We will then notify you of the item on backorder, and the date it is expected in. It will be automatically sent to you when it is back in stock. If the out-of-stock item is not available for backorder, we will cancel the item and you will be refunded for the item.
Note: We do not ship partial orders to Alaska, Hawaii, AFO/FPO addresses, and U.S. Territories. All ordered items must be in stock before the order will be shipped. To request other arrangements, please contact us at firstname.lastname@example.org or mailing us at: Gauge Knits LLC, 5406 Parkcrest Dr., Austin TX 78731, United States.
If an item you ordered has been discontinued, we will notify you and let you know if there are any recommended replacement items.
Inventory stock status is kept updated throughout the day. Occasionally an item showing in stock may go out of stock by the time your order is filled. In these cases, we will notify you of the delay as soon as possible via e-mail or phone. We apologize for any inconvenience this may cause.